RSSProPack’s Task Management Tool
May 16
Technology Customer Service, Logistics, P3PL, Task Management, WMS No Comments
Built within P3PL is the Task Management Tool used internally by ProPack to streamline internal processes, saving our clients valuable time and money. The Task Management Tool allows us to create task records that that can be assigned to specific departments and individuals for any internal task. These records can be related to a specific client, a specific order, SKU or job.
An example would be creating a task to monitor the progress of a carrier call tag on our clients behalf. The call tag is created and is initially assigned to the Returns Department. Once the call tag is received and logged, the task is updated and immediately in real time reassigned to the Customer Service Department (from where our clients are notified).
Another example would be creating a task for a client inventory request. Through the Task Management Tool we can schedule the physical inventory count, report the results and make necessary updates quickly and efficiently. Creating the task within the Task Management Tool will automatically notify the owner or department so that the task can be scheduled at the most efficient time of the day.
Each new task record allows us to add a category, assign a priority level, input a due date, add notes along the way and manage the time spent working on a specific task with a stop watch and direct billing feature. All of these features allow us to perform tasks more rapidly and proficiently, saving our clients and ProPack valued time and money.