May 02
alexmsnyderNorthbound Forwarding Blaine, Border Clearance, Package Forwarding, Shipping, Warehousing, Western Canada
If you have a business in western Canada that brings goods in from the US, you may need a consolidation point on the south side of the border. At ProPack, we call this our North Bound Package/Freight Forwarding Service. This service gives you a US address for your vendors to ship to. Once in our Blaine warehouse the shipments can be consolidated, cleared at the border as one clearance and delivered to your door. This is a prompt and low-cost way of getting your goods across the border. With our robust custom built technology, you have complete online visibility to the entire process.
Mar 21
philsnyOrder Fulfillment, Technology 3rd Party Logistics, Order Fulfillment, Packaging, Returns, Shipping, Technology, Warehousing
Product returns go hand-in-hand with shipping orders. Anyone who orders a product online assumes that they can somehow return that product if it becomes defective or is not what they ordered. Thus, companies shipping product need to be prepared to receive and process returns. When these same companies use a fulfillment warehouse they need to be aware of the returns processing capabilities of their 3rd party provider.
Returns come in a variety of flavors. A shipment can be refused by a consignee and returned to its sender. Likewise, there can be a bad address, causing the shipment to be returned. In both cases the package was not opened and the product can simply be returned to the shelf in the warehouse. Otherwise, a consignee can receive a shipment and later decide to return all or part of the items in the shipment. In this case, an RMS number is often issued by the company along with an address and instructions for how and where to return the item.
The warehouse receiving the return needs to be prepared to quickly receive, identify and report on its contents and condition. Returns must be processed swiftly since the customer is waiting to get a credit back for their purchase. Online visibility is also key for the company to monitor their returns through the process.
ProPack has built a complete returns processing system for receiving, processing and providing online visibility to all client returns. Returns are first entered into our system, complete with an inventory of each item contained within. Clients then receive an email detailing the return and its contents. Once the client authorizes action on the return, its contents are then returned to the shelf, discarded, returned to the customer or held for further inspection. This whole process is visible online along with a complete history of a client’s returns.
Returns are an intricate part of picking, packing and shipping orders. At ProPack, we’ve invested in technology and systems to quickly and effectively drive our returns process. Our added online access allows clients to manage the returns process with complete transparency. This reduces costs and adds value for our clients, allowing them to focus on selling more product and shipping more orders.
For more information please visit our website at www.propack.com.
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